Refund policy

RETURN & REFUND POLICY

Thank you for supporting Ly Na Southern Wellness Art. Because many of my products are original, individually hand-painted, or made to order, please review the following policy before purchasing.

Original Paintings

All original paintings are final sale because each piece is individually hand-painted and one of a kind. I may revisit similar Southern subjects, colors, or scenery, but no two original paintings are exactly the same.

Please note that colors may appear slightly different in person due to lighting, photography, and individual screen settings. These minor variations are not considered defects.

If your original painting arrives damaged, please contact me within 7 days of delivery at lynawellnessart@gmail.comand include:

your order number
photos of the shipping packaging
clear photos of the damaged artwork

If an original artwork is damaged in transit or you receive the wrong item, I will work with you to resolve the issue through an appropriate replacement, repair, or refund when applicable.

Art Prints & Made-to-Order Products

Art prints and products featuring my artwork are produced specifically for each order.

Because these products are made to order, I do not accept returns or exchanges for:

change of mind
ordering the wrong size
ordering the wrong color
incorrect customer-provided information

If your item arrives damaged, defective, misprinted, or incorrect, please contact me within 30 days of delivery at lynawellnessart@gmail.com with your order number and clear photos showing the issue.

Eligible damaged or defective items may be replaced or refunded.

Cancellations

If you need to cancel an order, please contact me as soon as possible.

Orders may only be canceled if production or fulfillment has not yet begun. Once a made-to-order product has entered production or an original painting has shipped, the order cannot be canceled.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned, delayed, lost, or requires reshipment because an incorrect or incomplete address was provided, additional shipping or replacement costs may be the customer's responsibility.